Why Can’t Airlines Get it Right?
Photo Credit Darren Webb Because passengers expect too much. I’m not denying that there are bad flight attendants out there. God knows I’ve seen them. Hell, on a really bad flight, I’ve probably been one. But lately, when it comes to high-profile airline “horror stories” the problem is usually the passenger. Last week, the Wall Street Journal embraced... Read More
Nobody wants an incapacitated pilot
When I was in flight attendant training, they brought in a pilot to teach a class on Crew Resource Management, basically communication and teamwork techniques so crashes like United 173 don’t happen. A trainee asked the pilot what he thought the most important thing for us to know about his job was. He said, “how to fly the plane.” We all laughed, but then he said... Read More
What Today’s Flight Crews Looked Like When They First Got Hired
flight attendants and pilots when they got hired in the 60s It reminds me of a woman I flew with who started every sentence with, “In the Sixties…” It certainly was a different world back when they had weigh-ins and girdle checks, carved prime rib in the aisle and got long-ass layovers. But, don’t forget they also had smoking flights. Read More
